First of all, sorry if this question has been asked at the wrong place.
This is a general consumer electronics question, but there's no such site yet.
And I'm pretty sure these are wrong places as well:

My problem is similar to this one: How do I get lint out of a headphone jack?

My problem:
I have a Lumia 640 XL device, a little bit more than 1 years old.
I use it with a Sennheiser Urbanite headphone on a daily basis.

One day I noticed, that my music stopped suddenly. Even if I resumed it in the player (Spotify), the music wouldn't start again. After a few trials and moving the headphone cable a little bit, it worked again. But during walking, it stopped very often.
It still happens almost every day, even if I barely move the cable or anything. It's like the phone loses the connection with the headphones.

When the music does come back somehow, it's like it's on for a few seconds "muted" (I see in the music player that it's playing), then all of a sudden I can hear it again.


  • It's not because of Spotify, since the problem happens in Youtube as well
  • The headphone works flawlessly with another phone, notebook, tablet, etc., even if I try to move and "break" the cable a little bit
  • The phone works with another earphone flawlessly, even if I try to move its cable like with the headphone
  • I tried to clean the headphone jack both with a toothpick like tool and with compressed air. Some stuff came out, I'd say it's clean now.


  • How do I make sure, that my headphone / phone is broken, and not the other one?
  • How can it happen, that both of them function properly with an other tool, but not if I use them together, and they were fine for a year?

There are indeed some marks
Image 1 Image 2

  • Do the headphones work properly with another source even if you move them around?
    – DonQuiKong
    Sep 30, 2017 at 12:21
  • @DonQuiKong: yes
    – otisonoza
    Sep 30, 2017 at 12:24
  • These symptoms are common, and most likely caused by a broken headphone jack. The jack has lost connection to the circuit board. Moving the headphones works because you re-establish the connection, but any sort of bump will loose it. It is fixable, you take the device apart and solder the jack back onto the board.
    – Carl
    Oct 8, 2017 at 4:20

2 Answers 2


So you have established that both the headset and the phones are working as expected when connected to other devices.

I suspect the fault to be a kind of wear-in effect between socket and plug. The two parts would have their contact points always at the same locations. When you swap either part, they mate up with fresh contact points. Even if one side has wear, the new contact configuration is good enough to have a working connection.

Do the easiest thing first and have a very close look at the male bit of the headset. Use a magnifying glass and good light. Look out for any kind of marks.

If you find any, assume first they are dirt or verdigris instead of wear and try to remove them. Rubbing alcohol on soft cotton would be perfect to remove any greasy dirt. Verdigris is harder to get rid of. Don't worry about that now. Have another look.

Do the marks go away or get better? In that case it was just contamination.
Try if it works now or if it gets any better. Only consider cleaning the mating female contacts as well, if you were able to reduce/remove any marks on the plug. This is a lot harder as - obviously they are less accessible. You may want to think about having this done for you in a reliable shop where they (should) have experience ... and take responsibility if anything goes wrong.

I would not recommend cleaning the female contacts otherwise, because any dirt or verdigris on them should leave a mark on the mating male side as well. So if you have established that any marks on the male side are actual wear, assume the female side is clean and don't risk anything.

So they are not working yet? Next easiest thing to do is - use an extension lead. Actually I am assuming you don't have one and need to go and get one or otherwise you would have tried that earlier.

This should basically do the same as you did when testing the headset with another device and the phone with another head set. I admit this is not very elegant but at least it will prove the concept and you can listen to music again.

If there was wear on the contacts, don't expect this to last as long as a new setup. The wear is not going to get any better over time and now you have two potential points of failure. When that happens, you will be looking at replacing things. Consider if either plug or socket can be swapped before getting a whole new headset or phone.

Well, nothing lasts forever.


Based on the pictures you edited into your question:

Here is a suggestion that should keep you going until you get the new cable; it's a hacky one too :)

Your picture shows nicely where the socket contacts engage the plug and wore away the (gold?, cadmium?) galvanised coating. If you could find a washer of some insulating material that would fit over the plug you would shift the contact points downwards by a distance equal the thickness of the washer. The socket contacts would touch areas of the plug that are not worn.

I would think the washer wouldn't have to be so thick as to shift the contact area entirely into the unworn area. Something like 0.2-0.3mmm is probably enough. Don't make it so thick that the bottom contact ends up too near the ridge, or the engagement mechanism won't work any more.

Instead of a washer you might have a thin o-ring?

You could easily make something out of some clamshell packaging or similar plastic. You could even use cardboard which is available in different thicknesses. Try to make the center hole not too big, so it sits tightly on the plug, i.e. doesn't fall off when you unplug the cable.

Once you found something that works, but tends to come off, just use some glue to hold it in place. Obviously try not to get any glue on the contacts and make sure the glue is dry before using it, so you don't get any inside the socket.

  • Many thanks for your answer! There are indeed some marks, I made some pictures of them, I put them in the post. Unfortunately I'm not able to get rid of them. :( I guess I'll order a replacement cable for my headphone. Do you maybe know if these marks are because of a faulty jack slot? I hope the new one won't get damaged over time.
    – otisonoza
    Oct 1, 2017 at 12:16
  • 1
    @otisonoza Great pictures, they show really well what happened here. I've edited an update into my answer. A follow-up idea that might work for you; to get you going until you get a new cable.
    – Flint
    Oct 1, 2017 at 13:07

How to test headphones for functionality. Use a Multi-meter and test for resistance or continuity. In a stereo head phone there a three connections. The longest metal tube is the common ground, the second metal tube is the right channel. The tip is Left channel. Connect the probes of the meter, one the ground and the other to right or left. Make sure the you connect the negative wire (black) to the ground and the positive (red) to the left or right channel connection otherwise you could damage the headphone elements.

The only way to repair a headphone jack in the unit is to replace it.

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