If you really must wear shoes that are damaging your feet in this way, buy some suede heel grips and stick those in the shoe in the right spot. This will make them grip tighter, stop them slipping and digging in, but check before sticking that they don't make the shoes too tight and force your toes to far forward, or you'll have sore toes as well. Alternatively, use Pressure Point Foam padding, which has a sticky back (made by Scholl), though this latter may not stay so firmly in place.
The only other thing I'd say is, if the red, sore area is right at the top of where the shoe sits, above your heel, and the shoes don't slip when you're wearing them, it may be that the height of the backs is fractionally too much for your foot - if that's the case, try wearing a gel heel insert inside the shoe to raise your foot up marginally so that the back of the shoe is pressing lower down, where it may not cause damage. I'd also suggest you don't wear the shoes at all until the damaged area on our ankle has healed completely, or you will develop a permanent bulge or lump in that area.
I realise this answer is not exactly a 'hack' as such, because it means going out and buying the right stuff...